Giving constructive feedbacks

Using feedback intelligently is an essential skill in a manager’s toolkit.

Public (6 to 10 participants) :

For all managers wanting to coach their teams and rely more on their employees. No prerequisites.

Learning objectives :

• Recognise and reward employees with positive feedback
• Encourage correct behaviour with corrective feedback
• Make teams accountable for the behaviour expected

skills addressed :

• Express positive, sincere feedback
• Avoid errors in tone, precision and listening
• Carry out effective and factual discipline
• Use good communication techniques
• Focus on the solution using the DESC method

assessment and tracking :

• Support from a qualified instructor
• Assessment upstream and downstream
• Individualised debriefing
• Attendance register
• Certificate of completion

benefits :

• Participative and operational
• Augmented by two serious games
• Soft skills form a major part