Non-violent communication and conflict management

COMMUNICATING WHEN IT DOESN’T SEEM POSSIBLE… IT CAN BE LEARNED!

When emotions get the better of us, our ability to communicate is sometimes compromised! What could be more human?

This webinar teaches you how to “take the heat out of the debate” when the going gets tough. Practical, entertaining advice on how to assert yourself without giving in to aggression, to stop being afraid of conflictual situations… and to deal with the problems that need to be dealt with.

This webinar enables managers to :

• Communicate in a non-violent way
• Develop listening skills and assert themselves with assertiveness
• Find a way out from the top

TARGET GROUPS

Audience: up to 500 participants

For all managers and/or employees wishing to improve communication with their staff and/or colleagues in difficult situations. No prerequisites.

Learning obJECTIVES

• Develop listening skills despite the effects of aggression
• Remain assertive and constructive whatever happens
• Separate the negotiable from the non-negotiable
• Finding a way out

TEACHING METHODS

• 1 webinar
• A presentation integrating the mapping of the company’s internal needs and the framework provided by the customer
• Printable tool sheets

technical resources and follow-up

• Choice of video tools : GoToWebinar, Teams, Zoom, etc.
• Support from a qualified trainer
• 30-minute Q&A at the end of the session
• Satisfaction survey