Conflict Management

A specialist dialogue simulator on conflict management, to practise managing tension face-to-face without clashing with anyone.

Target GROUPs

Novice or experienced managers who want to communicate better with their employees

Learning objectives

• Develop listening skills that overcome the effects of aggression
• Remain assertive and constructive in any situation
• Identify the causes of conflicts and the real challenges
• Take back the initiative and re-orientate the debate
• Separate negotiable and non-negotiable
• Bring out viable options
• Find the best way out

TEACHING METHODS

• 1 dialogue simulation (3 chapters)
• 5 video clips
• 1 evaluation quiz
• 10 memo cards
• 1 certificate of achievement

HIGHLIGHTS

• A unique tool that allows you to practice on your own without damage when faced with a resisting interlocutor
• Designed with Natixis, PwC and Orange

languages

• French
• English
• German
• Portuguese
• Polish
• Turkish

YOU COULD ALSO BE INTERESTED IN

• Recognising and rewarding your employees
• Communicating better by actively listening
• Improvement through corrective feedback