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Communicating better by actively listening

Learn how to listen to communicate better.

20 minutes

Sympathetic listening, Assertiveness, Trust, Communication, Problem-solving, Questioning, Non-verbla language

Learn about listening techniques and how to use them to improve your verbal and non-verbal communication.

Target groups

All managers and employees wanting to improve their communication skills.

Learning objectives

  • Recognise different listening techniques
  • Use active listening for more friendly communication
  • Identify the different types of questions and their roles
  • Recognise expressions that are not conducive to listening
  • Spot non-verbal messages


  • Simple and easy-to-use navigation
  • Concise, effective briefings
  • Exercises for practice


  • French
  • English
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