Communicating better by actively listening

Learn about listening techniques and how to use them to improve your verbal and non-verbal communication.

Target groups

All managers and employees wanting to improve their communication skills.

Learning objectives

• Recognise different listening techniques
• Use active listening for more friendly communication
• Identify the different types of questions and their roles
• Recognise expressions that are not conducive to listening
• Spot non-verbal messages

Benefits

• Simple and easy-to-use navigation
• Concise, effective briefings
• Exercises for practice

LANGUAGES

• French
• English

You could also be interested in

• Recognising and rewarding your employees
• Improvement through corrective feedback
• Conflict Management