Communicating better by actively listening

[vc_row][vc_column][vc_column_text]Learn about listening techniques and how to use them to improve your verbal and non-verbal communication.

Target groups

All managers and employees wanting to improve their communication skills.

Learning objectives

• Recognise different listening techniques
• Use active listening for more friendly communication
• Identify the different types of questions and their roles
• Recognise expressions that are not conducive to listening
• Spot non-verbal messages

Benefits

• Simple and easy-to-use navigation
• Concise, effective briefings
• Exercises for practice

LANGUAGES

• French
• English

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You could also be interested in

• Recognising and rewarding your employees
• Improvement through corrective feedback
• Conflict Management

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