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© 2018 Daesign - Mentions légales

Improvement through corrective feedback

Transform criticism into concrete and motivating goals.

30 minutes

Corrective feedback, DESC method, Assertive communication, Listening, goodwill, Controlled questioning, Setting objectives, Building motivation, Goal tracking

Being assertive yet open, showing friendliness and objectivity… no mean feat, especially when dealing with a blunder. Learn to make effective demands and develop trust.

Target groups

Managers of all levels, project managers and supervisors managing teams on site or remotely.

Learning objectives

  • Use good communication techniques (listening, assertiveness)
  • Dare to ask the right questions
  • Carry out effective and factual discipline
  • Focus on the solution using the DESC method

TEACHING METHODS

  • 1 dialogue simulation
  • 2 video clips
  • 1 evaluation quiz
  • 7 memo cards
  • 1 certificate of achievement

HIGHLIGHT

A realistic case study, with an employee who needs to be back on the road to efficiency and motivation

LANGUAGES

  • French
  • English
  • German
  • Portuguese
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