Improvement through corrective feedback

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[/vc_column_text][vc_column_text]Being assertive yet open, showing friendliness and objectivity… no mean feat, especially when dealing with a blunder. Learn to make effective demands and develop trust.

Target groups

Managers of all levels, project managers and supervisors managing teams on site or remotely.

Learning objectives

• Use good communication techniques (listening, assertiveness)
• Dare to ask the right questions
• Carry out effective and factual discipline
• Focus on the solution using the DESC method

TEACHING METHODS

• 1 dialogue simulation
• 2 video clips
• 1 evaluation quiz
• 7 memo cards
• 1 certificate of achievement

HIGHLIGHT

A realistic case study, with an employee who needs to be back on the road to efficiency and motivation

LANGUAGES

• French
• English
• German
• Portuguese

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YOU COULD ALSO BE INTERESTED IN

• Recognising and rewarding your employees
• Communicating better by actively listening
• Conflict Management

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